Contact information

Welcome to Tovia!

We're here to help and are committed to providing you with a smooth and enjoyable shopping experience.

Whether you have a question about a product, need assistance with an order, want to request a return or replacement, or simply need more information, our customer support team is happy to assist you.

Get in Touch

Business Name: Tovia

Customer Support Email: contact@toviara.com

Business Address:
7 Rue du Château d'Eau
35250 Saint-Aubin-d'Aubigné
France

Customer Support Response Time: 24–48 business hours

Customer Support

Our support team can assist you with:

Product information and availability.
Order confirmations and payment questions.
Shipping updates and tracking information.
Watch sizing and bracelet adjustments.
Damaged, defective, or incorrect products.
Returns, exchanges, and refunds.
General questions and concerns.

Contacting Us About an Order

For faster assistance, please include the following information in your email:

Your full name.
Your order number.
The email address used during checkout.
A brief description of your question or issue.
Photos or videos, if relevant.

Providing these details helps our team review your request and respond more efficiently.

Business Hours

Our customer support team handles inquiries during regular business days, Monday through Friday, excluding applicable public holidays.

We aim to respond to all inquiries within 24–48 business hours.

During holidays or periods of high demand, response times may be slightly longer.

Returns and Exchanges

If you wish to return or exchange a product, please contact our customer support team before sending anything back.

Important: Our business address is not our return warehouse address. Return instructions and the correct shipping address will be provided by our support team.