Terms of sale
Last updated: October 8, 2026
PREAMBLE
These Terms and Conditions of Sale (hereinafter referred to as the “Terms of Sale” or “T&Cs”) govern the sale of products offered by Tovia to customers through its online store.
By placing an order, the customer acknowledges having read and accepted these Terms of Sale.
These Terms apply to all purchases made through the online store, subject to mandatory consumer protection laws.
ARTICLE 1 – SELLER INFORMATION
Trading Name: Tovia
Legal Company Name: [Insert registered legal company name]
Registered Address:
7 Rue du Château d'Eau
35250 Saint-Aubin-d'Aubigné
France
Email: contact@casetovia.com
Business Registration Number (SIREN/SIRET): [Insert registration number]
VAT Number: [Insert VAT number, if applicable]
The registered business address is not the product return address. Customers must contact customer support for return instructions.
ARTICLE 2 – SCOPE OF APPLICATION
These Terms of Sale govern the contractual relationship between Tovia and customers purchasing products through the online store.
They define the rights and obligations of both parties concerning ordering, payment, delivery, returns, refunds, warranties, and dispute resolution.
These Terms are made available to customers before completing a purchase.
ARTICLE 3 – PRODUCTS
Tovia offers watches, accessories, and other products listed in its online catalog.
Each product is presented with a description of its main characteristics, available variations, and price.
We make reasonable efforts to ensure that product photographs, descriptions, and specifications accurately represent the items offered.
Minor visual differences may occur due to lighting, photography, or screen settings. Such differences do not affect customers' statutory rights if a product does not conform to its description.
Product availability may change without prior notice.
ARTICLE 4 – PRICES
Product prices are displayed during the shopping process and confirmed before payment.
Prices may be displayed in different currencies depending on available checkout settings and customer location.
Any applicable taxes, shipping costs, or additional mandatory charges will be disclosed before the customer confirms the order, as required by law.
Currency conversion fees imposed by a customer's bank or payment provider may apply.
The price applicable to an order is the price confirmed at checkout.
Tovia reserves the right to modify prices for future purchases without affecting already accepted orders.
ARTICLE 5 – ORDER PLACEMENT
To place an order, customers must:
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Select the desired product and applicable variations.
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Add the product to the shopping cart.
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Enter accurate billing and shipping information.
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Review the order summary, including prices and applicable charges.
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Select an available payment method.
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Confirm the purchase.
The customer will receive an order confirmation at the email address provided during checkout.
Customers are responsible for checking their order details and notifying customer support promptly if any information is incorrect.
ARTICLE 6 – PAYMENT
Payment is required when placing an order unless another payment arrangement is expressly offered.
Available payment methods are displayed during checkout.
Transactions are processed through authorized payment service providers.
Tovia does not require customers to disclose payment card passwords or other confidential banking credentials through customer support.
If payment is declined or cannot be verified, the order may not be processed.
Where an order is canceled after payment, any refund due will be issued in accordance with these Terms and applicable law.
ARTICLE 7 – ORDER PROCESSING
Orders are generally prepared within 1–3 business days following payment confirmation.
Processing times may be extended during holidays, high-demand periods, or unexpected operational disruptions.
If a product becomes unavailable after an order is placed, the customer will be contacted and offered an appropriate alternative or refund.
ARTICLE 8 – SHIPPING AND DELIVERY
Tovia provides shipping to supported international destinations.
Estimated delivery times vary according to the destination and shipping method.
Indicative delivery estimates after dispatch are:
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 8–18 business days |
| United Kingdom | 7–15 business days |
| European Union | 7–15 business days |
| Australia and New Zealand | 8–18 business days |
| Other supported destinations | 10–20 business days |
These estimates do not include order processing time.
Delivery estimates are indicative unless a specific delivery deadline is expressly agreed.
Where applicable, statutory delivery deadlines and consumer remedies take precedence.
Once dispatched, tracking information will be provided when available.
The risk of loss or damage generally transfers to the consumer when the consumer, or a third party designated by them other than the carrier, takes physical possession of the goods, subject to applicable law.
ARTICLE 9 – CUSTOMS DUTIES AND IMPORT TAXES
International deliveries may be subject to customs inspections, import duties, local taxes, or clearance charges.
Where legally permitted and clearly disclosed before purchase, such charges may be payable by the customer.
Customs processing times are determined by the relevant authorities and may affect delivery.
Tovia remains responsible for its contractual obligations and mandatory consumer rights despite any involvement of third-party logistics providers.
ARTICLE 10 – ORDER MODIFICATIONS AND CANCELLATIONS
Customers wishing to modify or cancel an order should contact customer support as soon as possible.
Orders that have not yet been dispatched may be eligible for cancellation or modification.
Once an order has shipped, it may no longer be possible to intercept the package or modify the shipment.
This does not affect the customer's statutory right of withdrawal or other mandatory rights.
ARTICLE 11 – RIGHT OF WITHDRAWAL
In accordance with applicable French and European consumer law, eligible consumers generally have 14 days from receipt of the goods to withdraw from an online purchase without giving a reason.
To exercise this right, customers must notify Tovia of their decision to withdraw within the statutory period.
The customer must return the products within 14 days after communicating the withdrawal, unless otherwise agreed.
The customer may be responsible for direct return shipping costs where this responsibility was properly disclosed before purchase and where permitted by law.
Refunds under the statutory withdrawal right will include eligible payments and standard delivery costs in accordance with applicable law.
Tovia will reimburse the customer within the statutory timeframe and may defer reimbursement until the returned goods are received or proof of their dispatch is provided, where legally permitted.
Certain legally recognized exceptions to the withdrawal right may apply.
ARTICLE 12 – VOLUNTARY 30-DAY RETURN POLICY
In addition to mandatory statutory rights, Tovia offers an eligible 30-day return period from the date of delivery.
For voluntary returns, products should generally be:
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Unused and unworn.
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In their original condition.
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Accompanied by original packaging and accessories.
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Supported by proof of purchase.
These conditions do not restrict statutory withdrawal rights or remedies for defective goods.
Customers must contact customer support before returning products to receive the correct return instructions.
The return warehouse may be located outside the customer's country of residence.
ARTICLE 13 – REFUNDS
Approved refunds are issued to the original payment method unless otherwise agreed in accordance with applicable law.
For voluntary returns, refunds are generally processed after the returned product has been received and inspected.
For statutory withdrawal, the applicable legal reimbursement deadlines and requirements take precedence.
Once a refund has been issued, the time required for it to appear in the customer's account depends on the payment provider or financial institution.
Customers will be informed when their refund has been processed.
ARTICLE 14 – DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
If a product arrives defective, damaged, incomplete, or different from the item ordered, the customer should contact customer support.
We may request reasonable supporting information, including photographs or a short video, to help assess the issue.
Depending on the circumstances and applicable legal requirements, Tovia may provide:
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Repair.
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Free replacement.
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Partial refund.
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Full refund.
For confirmed nonconforming goods, remedies will be provided without costs to the consumer where required by law.
Nothing in these Terms limits statutory consumer guarantees.
ARTICLE 15 – LEGAL GUARANTEES
Consumers benefit from the mandatory legal guarantees provided under applicable French law, including the legal guarantee of conformity and the guarantee against hidden defects.
Legal Guarantee of Conformity
For goods covered by French consumer law, consumers generally benefit from a two-year legal guarantee of conformity from delivery, subject to applicable statutory conditions.
Consumers may be entitled to repair or replacement and, in legally defined circumstances, a price reduction or termination of the contract.
Guarantee Against Hidden Defects
Under applicable French Civil Code provisions, consumers may also have rights concerning hidden defects that render a product unsuitable for its intended use or significantly reduce its usefulness.
These statutory guarantees apply independently of any voluntary commercial warranty.
ARTICLE 16 – PRODUCT CARE AND USE
Customers should follow product instructions and use products in accordance with their stated specifications.
For watches, customers should observe any instructions relating to movement operation, winding, bracelet adjustment, water exposure, and general maintenance.
Product water resistance and other technical characteristics depend on the specific model.
Improper handling, accidental damage, or unauthorized modification may affect eligibility for voluntary commercial warranty coverage, without limiting mandatory statutory rights.
ARTICLE 17 – CUSTOMER OBLIGATIONS
Customers agree to provide accurate information when placing an order.
Customers should review their selected product, model, size, color, and shipping address before confirming payment.
Customers must not use the store for fraudulent or unlawful purposes.
Any suspected transaction irregularity may be reviewed using reasonable fraud-prevention procedures, subject to applicable law.
ARTICLE 18 – PAYMENT DISPUTES AND CHARGEBACKS
Customers experiencing an order issue are encouraged to contact Tovia customer support so that an appropriate resolution can be explored.
If a payment dispute or chargeback is initiated, Tovia may provide the payment provider with relevant order documentation, shipping records, and customer communications.
Where a payment dispute is active, refunds may need to be coordinated with the payment provider to prevent duplicate reimbursement.
Customers retain their lawful rights to dispute transactions with their bank or payment provider. These Terms do not require customers to waive such rights.
ARTICLE 19 – LIABILITY
Tovia is responsible for performing its contractual obligations in accordance with applicable law.
To the extent legally permitted, Tovia is not responsible for damage caused by misuse of products or circumstances legally qualifying for exemption from liability.
Nothing in these Terms excludes or limits mandatory consumer protections, statutory guarantees, or liability that cannot lawfully be excluded.
ARTICLE 20 – PERSONAL DATA
Personal information collected during the ordering process is processed in accordance with applicable data protection laws, including the GDPR where applicable.
Customer information may be used for order processing, shipping, customer service, fraud prevention, and compliance with legal obligations.
Further information regarding data processing and customer rights is provided in our Privacy Policy.
ARTICLE 21 – COMPLAINTS AND CONSUMER MEDIATION
Customers wishing to submit a complaint may contact:
Email: contact@casetovia.com
Tovia will attempt to resolve complaints amicably and within a reasonable timeframe.
In accordance with applicable French consumer law, eligible consumers may use a designated consumer mediation service after first attempting to resolve the dispute directly with Tovia.
Consumer Mediator: [Insert the name and contact information of the appointed consumer mediation service]
Consumers retain the right to pursue available judicial remedies.
ARTICLE 22 – APPLICABLE LAW
These Terms of Sale are governed by French law, without prejudice to mandatory consumer protection provisions applicable in the customer's country of residence.
Any dispute will be handled in accordance with applicable jurisdictional rules.
ARTICLE 23 – AMENDMENTS
Tovia reserves the right to update these Terms of Sale to reflect operational changes, regulatory developments, or improvements to its services.
Updated Terms will apply to future purchases from their effective date.
Changes will not retroactively remove contractual or statutory rights arising from orders already concluded.
ARTICLE 24 – CONTACT INFORMATION
For questions regarding these Terms of Sale, orders, delivery, returns, refunds, or product assistance, please contact:
Tovia – Customer Support
Email: contact@casetovia.com
Registered Business Address:
7 Rue du Château d'Eau
35250 Saint-Aubin-d'Aubigné
France
Important: The registered business address is not the product return address. Customers should contact support before sending returns.
We aim to respond to customer inquiries within 24–48 business hours.
Thank you for choosing Tovia.