Terms of service

Last updated: October 8, 2026

OVERVIEW

Welcome to Tovia.

These Terms of Service govern your use of our online store and the purchase of products from Tovia.

Throughout these Terms, “we,” “us,” and “our” refer to Tovia. By accessing our store or placing an order, you agree to these Terms of Service and our applicable policies.

Nothing in these Terms limits your mandatory rights under applicable consumer protection laws.

1. Business Information

Business Name: Tovia

Business Address:
7 Rue du Château d'Eau
35250 Saint-Aubin-d'Aubigné
France

Customer Support: contact@toviara.com

Our registered business address is not our product return address. Please contact customer support before returning any products.

2. Online Store Terms

By placing an order, you confirm that you are legally capable of entering into a purchase agreement.

You agree to provide accurate and complete billing, shipping, and contact information.

You must not use our services for fraudulent, unlawful, or unauthorized activities.

We reserve the right to refuse or cancel orders where there are reasonable grounds to suspect fraud, payment irregularities, or unlawful activity, subject to applicable law.

3. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and prices are accurate.

Product colors may appear slightly different depending on lighting, photography, and screen settings.

Customers should review product specifications, dimensions, available variations, and descriptions before purchasing.

All products must conform to their descriptions and applicable legal requirements.

4. Prices and Payments

Prices are displayed during the shopping and checkout process.

The final amount and transaction currency are confirmed before payment.

Depending on your bank or payment provider, currency conversion fees or other applicable charges may apply.

We reserve the right to change product prices without prior notice. Price changes will not affect orders already accepted.

Payments are processed through the payment methods available at checkout.

5. Order Confirmation

After placing an order, customers receive an order confirmation at the email address provided during checkout.

Order confirmation acknowledges receipt of the order.

We reserve the right to verify order details before fulfillment.

If an order cannot be fulfilled, we will contact the customer and arrange an appropriate refund or alternative solution.

6. Shipping and Delivery

We offer shipping to supported international destinations.

Delivery estimates may vary depending on:

• Destination country.

• Shipping method.

• Customs procedures.

• Carrier operations.

• Public holidays and unforeseen transportation disruptions.

Once an order has been dispatched, tracking information will be provided when available.

Estimated delivery times are not guaranteed delivery dates unless expressly agreed.

We remain responsible for fulfilling our delivery obligations in accordance with applicable consumer law.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or local processing charges.

Where applicable and legally permitted, these charges may be the customer's responsibility unless otherwise stated at checkout.

Customs procedures are managed by the relevant authorities and may affect delivery times.

Any mandatory disclosure or tax collection requirements will be respected.

8. Order Changes and Cancellations

Customers wishing to modify or cancel an order should contact our customer support team as soon as possible.

We will attempt to accommodate requests before shipment.

Once an order has been dispatched, cancellation of the shipment may no longer be possible.

However, this does not affect any statutory withdrawal rights or other mandatory consumer protections.

9. Returns and Refunds

We offer eligible customers a voluntary 30-day return period beginning on the date of delivery.

Returned products should generally be unused, in their original condition, and accompanied by their original packaging and accessories, except where mandatory legal rights apply.

Customers must contact customer support before returning products to obtain the appropriate return instructions.

Refunds will be processed to the original payment method following approval, subject to applicable legal requirements.

For defective, damaged, or incorrect products, we will provide appropriate remedies in accordance with applicable consumer law.

Further details are available in our Return & Refund Policy.

10. European Union Right of Withdrawal

Eligible consumers in the European Union generally have the right to withdraw from an online purchase within 14 days of receiving their goods without providing a reason.

To exercise this right, customers must communicate their decision to withdraw within the applicable period.

Customers must then return the goods within the legally prescribed timeframe.

Reimbursement will be handled according to applicable consumer protection legislation.

Statutory exceptions may apply to certain categories of products.

11. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or different from the item ordered, customers should contact our support team.

We may request reasonable supporting information, such as photographs or videos, to help assess the issue.

Depending on the circumstances and applicable law, available remedies may include:

• Repair.

• Replacement.

• Partial refund.

• Full refund.

Nothing in these Terms excludes the legal guarantee of conformity or other mandatory consumer rights.

12. Product Use and Care

Customers should follow any product care and operating instructions provided.

For watches, customers should avoid exposing products to conditions beyond their stated specifications.

Water resistance, movement functions, and other features depend on the particular product purchased.

Damage resulting from improper use may not be covered by voluntary warranties, without affecting mandatory statutory protections.

13. Intellectual Property

All original store content, including text, graphics, layouts, and other materials owned by Tovia, is protected by applicable intellectual property laws.

Third-party trademarks and brand names remain the property of their respective owners.

Customers may not reproduce or commercially exploit protected store materials without appropriate authorization.

14. Third-Party Services

Our store may use third-party providers for payment processing, shipping, analytics, and other operational functions.

Certain services may be governed by additional third-party terms and privacy policies.

We are not responsible for independent third-party websites or services beyond our obligations under applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Tovia is not responsible for losses arising from improper product use, unauthorized modification, or circumstances outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability arising from mandatory consumer guarantees, fraud, or other protected legal rights.

16. Personal Information

Customer personal information is handled in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

We use customer information for legitimate purposes such as order processing, delivery, customer support, and other purposes described in our Privacy Policy.

17. Changes to These Terms

We may update these Terms of Service to reflect changes in our operations, legal requirements, or services.

Updated Terms will apply from their stated effective date.

Changes will not retroactively remove rights arising from previously concluded purchases.

18. Governing Law and Disputes

These Terms are governed by applicable French law, without prejudice to mandatory consumer protections available under the laws of a customer's country of residence.

In the event of a dispute, customers are encouraged to contact our customer support team first so we can attempt an amicable resolution.

Eligible consumers may also use applicable consumer mediation services or other legally available dispute resolution procedures.

Nothing in these Terms restricts access to competent courts or mandatory legal remedies.

19. Contact Information

For questions regarding these Terms of Service, orders, shipping, or customer support, please contact:

Tovia

Email: contact@toviara.com

Address:
7 Rue du Château d'Eau
35250 Saint-Aubin-d'Aubigné
France

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for choosing Tovia.